Refund & Return Policy

Thank you for shopping at thespiderhoodie.com. We are committed to delivering high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns

1.1 You have 30 days from the date of delivery to return any item purchased from our website.

1.2 To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Items showing signs of wear, use, or damage caused by the customer are not eligible for return.

1.3 To initiate a return, please contact our customer support team at support@thespiderhoodie.com. Include:

  • Your order number

  • The reason for the return

  • Any relevant details or images

Our team will guide you through the return process.

1.4 Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.

2. Refunds

2.1 Once we receive and inspect the returned item, we will process your refund if the return is approved.

2.2 Refunds will be issued to your original payment method.

2.3 Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider.

2.4 If you haven’t received your refund after this period, please contact us at support@thespiderhoodie.com.

3. Damaged or Defective Items

3.1 If you receive a damaged or defective item, please contact us at support@thespiderhoodie.com within 1 day of receiving your order.

3.2 We may request photos or other proof of the issue for verification.

3.3 Depending on the situation, we will offer a replacement, refund, or store credit.

4. Non-Returnable Items

Please note that the following items are non-returnable:

  • Items that have been used, washed, or damaged by the customer

  • Items without original packaging

5. Return Shipping Address

If your return is approved, please send your item to:

Return Address:
1 American Dream Way
2nd Floor
East Rutherford, NJ 07073
United States

Make sure the item is unused, in its original condition, and includes the original packaging.

6. Contact Us

If you have any questions or concerns regarding your return or refund, feel free to reach out to us:

📧 Email: support@thespiderhoodie.com